FAQ

How do I measure the quality of your items?

Each handmade rosary, rosary bracelet, or other jewelry items produced by Heavenlybound.com, as well as other items offered for sale here, is subject to strict standards of quality and workmanship.

Can I return a handmade item?

If you are not completely satisfied, contact us within 14 days of receiving your rosary, rosary bracelet or chaplet and you can make arrangements for an exchange.

Can I return other items?

Products not handmade by Heavenly Bound may be returned within 14 days of purchase. It is your responsibility to note the number of days when returning an item. Items received past the fourteen day return period are not refundable.

Is your site secure?

You can shop at HeavenlyBound.com with confidence. We have partnered with Shopify and our site uses leading payment gateways, to accept credit cards safely and securely for our customers.

The Shopify platform manages the complex routing of sensitive customer information through their secure credit card processing networks

How long will it take to receive my order?

Our handmade rosaries, rosary bracelets and chaplets are made to order here in our studio in Texas. The amount of time it takes for you to receive an order depends on the season and on how busy we are. Most items are made within one to five days from the date your order is placed. If you need an item by a specific date please specify that in the comments section of the order form when you place your order. We will make every attempt to meet your request and will let you know immediately if we cannot. October through December and February through June are our busiest times of the year.

The other products on our site are available for immediate shipping unless they are out of stock.

Do your rosaries come with a pouch?

All rosaries and chaplets come with a pouch. Bracelets do not come with pouches.

How do I care for my rosary bracelet?

Our bracelets are beaded on nylon-coated steel wire. It is very strong. However, as a beaded item, you must still take special care of it. Never sleep, bathe or wash dishes while wearing the bracelet. Water will take an eventual affect on the construction of your bracelet and turning during sleep can create stress on the beads and metal and weaken the wire. If you abide by these rules, your bracelet should last a very long time.

How are your rosaries constructed?

We use only sterling silver parts and gem stone beads in the construction of all our items. Rosaries are hand knotted on silk or nylon bead cord for lasting beauty and their unusual look. Our rosaries will not pull apart like standard chain linked rosaries.

Repairs

Please note that our busiest time of year falls between February 1 and May 31, as Easter, First Communion and Mother's day all fall between these dates. We are unable to process repairs during this time. You should hold off on sending in your item during this time frame.

What if my bracelet breaks?

Our bracelets are guaranteed for1 year from the date of purchase. If a bracelet breaks during this period under normal wear, it will be repaired at no charge. After one year the cost for repairs is $12, plus parts if necessary, and $8.50 for return shipping.

What if I need my rosary restrung?

Our rosaries are guaranteed for 1 year from the date of purchase. If you need a restringing during this time period, simply return the rosary to us and include $8.50 for return shipping. There is no charge to restring the rosary however, if any components are missing and need to be replaced, you will be charged the retail price for each component. If the warranty period is expired, the restringing fee is $20 plus $8.50 return shipping. If any components are missing and need to be replaced, you will be charged the retail price for each component.

Do you repair chain rosaries?

We do not produce any chain rosaries and we do not accept chain rosaries for repair.